A well – known burger joint has had to offer an apology after a customer discovered a racist note on their receipt, and an employee has been fired as a result.
Fergburger, located in the New Zealand tourist mecca of Queenstown, has attracted big – name stars like Ed Sheeran. However, it is currently in the spotlight for all the wrong reasons.
A customer had a meal at the restaurant on Sunday afternoon and didn’t tell the server their name.
They were then stunned to find that they had been called ‘ching chang’ in the space on the receipt where their name should have been written.
A friend of the customer shared a photo of the receipt on social media, which led Fergburger to issue a public apology.
The restaurant, which has a Chinese – language menu on its website, admitted to ‘a recent incident concerning inappropriate and thoughtless labeling on a customer’s order’.
‘The employee involved in this incident has been terminated due to their unjustifiable actions,’ the company stated in a release on Tuesday afternoon.
‘Although this cannot reverse the incident or reduce the harm done, we are still dedicated to dealing with the situation comprehensively.
‘This incident was the act of a single individual whose actions are completely at odds with Ferg’s values.’
The statement further added that ‘We have thanked them for their feedback, offered a heartfelt apology for the distress caused, and re – emphasized our commitment to making sure that no customer has a similar experience at Fergburger.’
The restaurant also mentioned that the employee identified on the receipt was not the one who made the racial slur.
It said it would conduct cultural sensitivity and inclusivity training for all its employees and review its internal policies and procedures.
‘We take this matter very seriously and are determined to ensure that no customer ever experiences such behavior again,’ the business declared.
‘We sincerely apologize once more to the affected customer and to our broader community.’
